Coming from a non-IT background, three years ago, I found myself working in an Italian call centre. During the course of three years, I started working on freelance projects, I led ManageWP’s Customer happiness team, and I got a job of a Happiness Engineer at Automattic.
My talk is to motivate and inspire WordPress enthusiasts to always look for more and to never stop learning. With an iron will, a bit of luck, and nerves of steel, everybody can contribute and make a difference. True story!